Responsible Gaming at f99o

Our Commitment to Responsible Gaming

f99o is committed to providing a safe, fair and responsible gambling environment for all players in Bangladesh. We understand that while the vast majority of players enjoy cricket betting, live casino, slots and card games as a leisure activity, a small number of people may experience difficulties with their gambling behaviour. Our responsible gaming programme exists to support those players and to ensure that everyone on f99o can make informed choices about how they play.

f99o operates a suite of player-protection tools that are available free of charge to every registered player. These tools are designed to work alongside the player's own judgement, not to replace it. We strongly encourage all players to set limits when they first register and to review those limits regularly. Gambling should fit within your personal entertainment budget — it should never interfere with your rent, household expenses, family responsibilities or savings goals.

Player Protection Tools

f99o provides six built-in responsible gaming features, all accessible from your account settings. Every tool is free and takes effect instantly or within the processing times described below.

Deposit Limits — How They Work

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. Here is how to set and manage them on f99o.

• 1
  Choose Your Limit Period

  Log in to your f99o account and navigate to Account Settings. Under Responsible Gaming, select Deposit Limits. Choose daily, weekly or monthly — whichever matches how you manage your money.
• 2
  Set Your Amount

  Enter the maximum amount in Taka you wish to deposit within that period. The limit applies across all payment methods including bKash, Nagad and Rocket. Set it to a level that represents a comfortable entertainment spend — not a financial stretch.
• 3
  Changing Your Limit

  Reducing your deposit limit takes effect immediately — the new lower limit is enforced from the moment you save it. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This delay is intentional: it gives you time to reconsider.

Self-Exclusion

Self-exclusion is the most powerful tool available to players who feel that their gambling has become problematic or who simply need a break. When you self-exclude on f99o, your account is immediately suspended, your profile is blocked from all marketing communications, and you cannot log in, deposit, or place bets for the duration of your chosen exclusion period.

Self-exclusion periods available on f99o are: 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Permanent exclusion means your account is closed indefinitely and cannot be reopened. For all temporary exclusion periods, reinstatement is not automatic — you must contact f99o support at the end of the period and confirm that you wish to resume. A 24-hour review period applies before reinstatement.

• 1
  How to Request Self-Exclusion

  Contact f99o support via live chat or email [email protected]. Tell the agent that you wish to self-exclude and specify your preferred period.
• 2
  Confirmation Within 24 Hours

  f99o will process your self-exclusion request within 24 hours and send a confirmation. During that 24-hour window your account remains active — if you need immediate suspension, tell the support agent and it will be actioned instantly.
• 3
  Withdrawal of Remaining Balance

  Any real-money balance remaining at the time of self-exclusion can be withdrawn to your registered payment method. Bonus Funds are forfeited. Contact support to arrange the withdrawal at any time during or after the exclusion period.

Reality Checks and Time-Out Features

Reality checks are session-time notifications that appear automatically at a frequency you choose. When a reality check triggers, the Platform displays a screen showing how long you have been playing in that session and your net wagering result (how much you are up or down). You can choose to continue playing or to end the session at that point. The reality check screen cannot be dismissed without making a deliberate choice.

The time-out feature allows you to take a short break from gambling without committing to a full self-exclusion. Time-out options on f99o range from 24 hours to 30 days. During a time-out, your account is suspended and you cannot deposit or wager. Unlike self-exclusion, a time-out period can be ended early by contacting support — but a 24-hour review period still applies before reinstatement.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling disorder. If you recognise several of these in your own behaviour, please reach out to our support team or seek professional help.

• ⚠️ Spending more money on gambling than you originally planned or can afford to lose.
• ⚠️ Chasing losses — increasing your bets after a losing session in an attempt to win back what you lost.
• ⚠️ Borrowing money from family, friends, or using savings and bill payments to fund gambling.
• ⚠️ Feeling restless, irritable or anxious when not gambling, or when trying to reduce your gambling.
• ⚠️ Gambling to escape stress, financial problems, loneliness, grief or other difficult emotions.
• ⚠️ Lying to family members or close friends about how much time or money you spend gambling.
• ⚠️ Neglecting work, studies, family or personal responsibilities because of time spent gambling.

Age Verification and the 21+ Policy

f99o is an adults-only platform. The minimum age to register and play on f99o is 21 years. This is a strict requirement and is not subject to exception. All players are required to verify their age during the registration process by submitting a valid government-issued identification document. f99o's KYC team reviews all submitted documents and will close any account found to belong to a person under the age of 21.

f99o also takes steps to prevent underage individuals from accessing the Platform by accident. If you share a device with younger household members, we strongly recommend using a password-protected account and logging out after every session. Never share your f99o login credentials with anyone, especially minors. If you believe a minor has accessed your account, contact support immediately and we will investigate as a priority matter.

Tips for Playing Safely at f99o

These five habits, practised consistently, will help you keep gambling as an enjoyable leisure activity rather than a source of stress or financial difficulty.

• 1
  Set a Budget Before You Play

  Decide the maximum amount you are willing to spend before you open the Platform. Treat it the same way you would treat a budget for a meal out or a cinema ticket — once it is spent, the session is over. Using f99o's deposit limit tool is the most reliable way to enforce this habit automatically.
• 2
  Play for Entertainment, Not Profit

  No betting strategy guarantees a profit. The random number generators in slots and the mathematical house edge in table games are designed to ensure that, over a large enough number of rounds, the platform returns less than it takes in. Accept each session as an entertainment cost, just like any other leisure spend.
• 3
  Take Regular Breaks

  Set the reality check reminder in your f99o account to alert you every 30 or 60 minutes. When the reminder appears, stand up, take a short walk, drink some water, and genuinely assess whether you want to continue. Tiredness and frustration are common triggers for poor betting decisions.
• 4
  Never Gamble Under the Influence

  Alcohol, certain medications and emotional states such as extreme stress or grief can impair judgement and lead to decisions you would not otherwise make. If you are in any of these states, log out and return when you are in a clear-headed frame of mind.
• 5
  Keep Gambling in Proportion

  Gambling should occupy a small and defined slice of your leisure time and budget. If you find that thoughts about gambling are occupying a significant part of your day, or that you are reorganising other commitments to make more time for gambling, this is an early warning sign that the activity is becoming disproportionate. Act early — use the time-out feature or talk to our support team.

Get Help — We Are Here for You

If you feel that gambling is negatively affecting your life, your finances, your relationships or your mental health, please do not wait — contact f99o support today. Our team is trained to handle responsible gaming enquiries with complete confidentiality and without any judgement. We will help you activate whichever protective tools are appropriate for your situation, whether that is a deposit limit, a time-out, or full self-exclusion.

You can also email us at any time — there is no time limit on when you can reach out. If you are experiencing a gambling-related crisis right now, please contact our live chat support immediately. Your wellbeing matters more to us than your activity on the Platform.